Shipping & Returns
We ship internationally and all orders are shipped within 24-48 hours. Orders to the mainland UK are delivered within 2-3 working days of purchasing. Please note, our offer of free shipping for orders over £60 only applies to mainland UK. For international orders and locations outside mainland UK, shipping fees will apply.
We do also offer an immediate (within the hour!), same day and next day delivery to certain London addresses. Please go to checkout and once you've put in your postcode the option will show up if you are eligible.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking. We do not require signatures upon delivery and we are not responsible for any lost or stolen parcels.
If you have any questions about your order, please contact firstname.lastname@example.org with your Order Number and we will be happy to help. We aim to respond to all enquiries within 1 working day, although from time to time, it may take us a little longer.
Refunds, replacements and exchanges can only be issued if:
- The products are damaged or defective
- The products are in the same condition that you received them
- The products are unopened
- The products were purchased directly through dirteaworld.com
- The products are returned within a 30 day period from receipt
Customers are required to pay associated shipping fees when returning an order, and are responsible for ensuring the goods arrive safely. If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance.
If your circumstances align with our Returns Policy, please email email@example.com to co-ordinate, using the subject line RETURNS or EXCHANGES.
Once your return is received and inspected, you will receive an email to notify you that we have your returned item and whether your refund has been approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 working days.
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift.
For any other queries, please see our FAQs or contact our Customer Experience Team by emailing firstname.lastname@example.org.
The Customer Experience Team is available Monday-Friday 9am-5pm and will try to respond to all queries within 24 hours.